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When a Tweet to the Railways Got a Son a Wheelchair for His Paralysed Father. In No Time!

Close on the heels of the incident where the Ministry of Railways came to the rescue of a woman passenger who tweeted that she was feeling harassed on the train, here’s another heart-warming incident that shows us we have a Railways with a Heart.

A passenger on the Yesvantpur-Bikaner train, Pankaj Jain, was travelling with his father who suffered from paralysis. Pankaj was taking him to Butati Dham where free treatment is offered. The closest stop to this was Merta Road.

The train stopped there for just 3-5 minutes, and Pankaj did not know how he would manage to alight from the train with his ailing father in that short span of time. He also needed wheelchair assistance.

“I called my friend, who is a doctor in Bengaluru, who suggested that I ask for help via twitter. I tweeted to the rail ministry on November 28 at around 6-7pm, asking for the train to be stopped for 10 minutes, for a wheelchair and for assistance in getting my father down at Merta Road,” Jain told HT.

His friend asked him to tweet to the railway authorities. And that’s exactly what he did.

He heard back within minutes.

What’s more, the station master and his staff were waiting to assist his father at the station!


Pankaj was truly touched by the efforts of the proactive ministry and all the persons involved. He expressed his gratitude with a photo with his father and a tweet.

Take a bow, Ministry of Railways, Suresh Prabhu and all you wonderful people who are making our train journeys better, safer and more enjoyable!

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