The Namma Metro Service helps thousands of people in Bengaluru avoid hours of toil through the city’s infamous traffic on a daily basis.
For Sudhakar H Chandanakera, it is a life saviour.
After having met with an accident in January that left him with a fractured leg, the 38-year old depends on the wheelchair service provided by the staff of the Metro stations to go for work since June.
With security guards at Deepanjali Nagar and Majestic Metro stations helping Sudhakar with a wheelchair to board the train, the man is able to reach his workplace every day without fail.
From Majestic, he hitches a ride with his friend to his office at Chikkabanavara in east Bengaluru.
“My two-wheeler fell on my right leg and I lost consciousness. The leg was fractured and a steel rod was inserted. I was on leave for five and half months,” Sudhakar, who works as a junior health assistant at a primary health centre in the area, told Times of India.
However, when he took the Metro for the first time post his accident, he wasn’t aware of the provision. Upon seeing his condition, the staff brought the wheelchair and helped him board the train.
According to U A Vasanth Rao, who is the chief public relations officer of BMRC, the staff are already sensitised upon the needs of physically challenged passengers. In fact, each of the 41 stations in the Metro line is equipped with 2 to 4 wheelchairs, out of which 100 was donated by the Rotary Club.
“We assist the physically challenged with wheelchairs from the entrance of the station to the train. If the person wants, the wheelchair can be taken inside the train too and dropped at the next station where they get down. On stations, security guards will assist them,” Rao told TOI.