Having severed links with 11 food vendors, including RailYatri, KhanaGadi, Khana Online, and RailRasoi, the Indian Railway Catering and Tourism Corporation (IRCTC) announced in a tweet that it would be launching its own app, ‘Menu On Rail.’
Travelkhana, Railyatri, Omitra, Yatrachef………. are all unauthorised to deliver food in trains. Order through them at your own risk! #IRCTC does not take responsibility of non-delivery or any mishappening due to inferior quality of food served. pic.twitter.com/mWarAYjhsF
— ECatering IRCTC (@eCateringIRCTC) April 20, 2018
Customers will be able to order food of their choice online, using this app. The food ordered through this app will only be available in four categories of trains and will vary across them.
Mail, Express and Humsafar trains will form the first category, Rajdhani Express, Shatabdi Express and Duronto Express trains will figure among the second category, the Gatimaan Express will be in the third category, and Tejas Express train will be in the fourth category.
According to the e-catering website of IRCTC, passengers can book their food in a myriad number of ways:
1) Online: Passengers can book food online on www.ecatering.irctc.co.in. Any passenger with a valid reservation ticket can book a meal on the IRCTC website. All they have to do is enter the PNR number on the homepage, and a list of stations will appear on the drop-down menu.
In case they search by the name of the train name or station, the system will seek their PNR number for verification before confirming the order.
On selecting the station where the food needs to be delivered, the vendor menu and item prices will be displayed.
The passenger can select the vendor and then select the meal they’d like to book, the prices for the meals will be displayed.
After placing the order, passengers will be required to select the mode of payment, i.e., cash on delivery or prepaid (online payment) following which the booking will be confirmed.
2) Mobile app: Passengers can use the ‘Food on Track’ app, which can be downloaded on both Android and iOS phones.
3) Phone call: Passengers can call the number 1323, and a call centre executive will make the booking. This facility is available for both confirmed and waitlisted passengers.
4) SMS: Both confirmed and waitlisted passengers can type MEAL and send the message to 139. Once the SMS is sent, the call centre executive will contact the customer and take the order. Subsequently, the passenger will be informed of the confirmed booking through SMS and email.