Passengers must not feel they are being overcharged, feels IRCTC.
Following several criticisms by passengers, including being overcharged, the Indian Railways is aggresively advocating transparency.
The IRCTC has begun using POS machines on:-
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Train No. 19707/8: The Aravali Express service running between Jaipur and Bandra Terminus.
Train No. 12723/4: The Telangana Express service between Hyderabad and New Delhi.
Train No. 12987/8: The Sealdah Ajmer Express service between Sealdah and Ajmer.
The first POS machine was on Train No. 12627-28, the Karnataka Express, which runs between Bengaluru and New Delhi.
IRCTC’s Central Kitchen in Noida trained the service providers who manage the on-board train services, to use the POS machines.
Here are pictures of the IRCTC’s POS machine in action. Now, get bills for what you consume!
To promote electronic billing and to eliminate overcharging in trains, IRCTC has introduced Point of Sale (POS) machines in19707/8- Aravali Exp (JP-BDTS), 12723/4- Telangana Exp (HYB-NDLS) & 12987/8 Sealdah Ajmer Exp (SDAH- ALL) pic.twitter.com/EsuiLhFaFz
— IRCTC (@IRCTCofficial) April 2, 2018
We recently wrote about a new policy which allows passengers to refuse payment for the food they have consumed if they haven’t received a bill, and now, new Point of Sale (POS) machines, will make sure you get a bill, leaving a zero margin for overcharging.
The IRCTC has come up with this concept of compulsory billing of food, on trains, to combat rampant overcharging.
The Railways has an interesting on-ground, yet hi-tech way of collecting feedback. Officials wielding tablets travel aboard trains, to monitor catering services, and collect passenger feedback.
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Piyush Goyal, the Union Railway Minister, has directed the Railways, to implement this policy by March 31, 2018. The IRCTC has put the required information up on their website, for passengers who look to book tickets.
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We applaud steps like these, which will strengthen the faith our nation’s citizens have in the national transporter!
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