So, How Do You Like the Food? Indian Railways to Use Tablets for Feedback

Ever thought the food on a long distance train journey was delicious, passable or even edible? While you’ve heard fellow passengers rant about their railway food pursuits all this while to each other, the Indian Railways is taking honest feedback one step ahead.

Passengers on premium trains like Rajdhani, Duronto and Shatabdi will now be able to rate the food served through an online feedback form on tablets provided by the Railways.

A trial run took place on the Ahmedabad-Delhi Rajdhani yesterday. Over 100 tablets have already been circulated by the Railways to on-board supervisors of the Indian Railway Catering and Tourism Corporation (IRCTC). The system will officially be launched on the Mumbai Rajdhani soon.

To ease erratic networks and slow internet connection woes on the journey, the Railways is also looking at an offline version of the feedback system.

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At the moment, the IRCTC receives feedback through an on-board suggestion book or its Twitter handle. The complaint number for passengers about the quality of food is 139.

The new method, in addition to the conventional ones, will help immediate redressal. When the passenger gives the feedback, the software on the tablet will record his/her name, phone number and train details.

It will ask passengers to rate the food being served on parameters like quality, quantity, presentation, staff behaviour and overall satisfaction – on a scale of 1-5. If the rating is three or less on any count, the passenger is asked further questions on specific problem areas – taste, appearance etc.

The feedback forms have a separate box for additional comments on the passengers’ individual experiences, not met in the set of queries.

Once you submit the form, you will get a confirmation message on your number, thanking you for your response and validating if the details provided are authentic. This is to avoid feedback manipulation.

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