Kolkata Metro Shows the Way: To Introduce Smart Ticketing System on Phones to Shorten Queues

In the next few months, Kolkata Metro will be introducing a mobile-based ticketing system for faster and hassle-free transactions for commuters.

In the next few months, Kolkata Metro will be introducing a mobile-based ticketing system to help commuters with faster and hassle-free transactions.

The tickets will be available for purchase on the Kolkata Metro Railway app.

Passengers will just need to flash the Quick Response (QR) code in front of the sensor at the gate. The online system will help do away with the need of carrying smart cards or standing in queues for tokens.


Image for representation only. Source: Facebook

According to a report in The Times of India, the new system has been tried out at the Kolkata Metro Railway headquarters. Mohammed Jamshed, a member of the Railway Board (traffic department) and M C Chauhan, the general manager, have supervised the trial. The report states that the system is being developed by the Centre for Railway Information Systems (CRIS) and is slated to become operational in a few months. They will need to make a few changes in the software that currently manages the Automatic Fare Collection (AFC) gates.

Also read: Meet Pratibha Sharma and Prachi Sharma: The Women Who Ran Lucknow Metro’s Trial

“All passengers need to do is download the app and purchase tickets. As soon as the transaction is completed, a passenger will receive a QR code. While entering the platform, the passenger needs to bring the mobile screen close to the sensor of the smart gate, just as they do with the smart cards. The same process will have to be followed while leaving the platform,” Metro Railway CPRO Indrani Banerjee told TOI.

The Kolkata Metro authorities also plan to introduce a driver less train operation system, GoA 3, which will automate trains and an attendant will only need to operate the gates. The system is to be introduced in March 2018.

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