We all know that the journey from home to the Kempegowda International Airport, Bengaluru, takes a minimum of two hours.
However, once you are inside, your trip from check-in to boarding the plane will be a complete contrast to the traffic that might have left you feeling completely frazzled only minutes ago.
From an automated bag drop that does the job within a minute, to facial recognition so that security checks can be swift and paperless, here are 5 new features that are all set to make your airport experience remarkably smooth!
1. The Bengaluru airport is planning to implement facial recognition facility for a selected few airlines at the entrance and while boarding flights.
With the aim of minimising paperwork and ease the process of showing your boarding pass at every security check (entry, check-in baggage, carry-on luggage, boarding), Vision-Box, a Lisbon-based digital and biometrics solutions service, will implement the first phase of this project in the first quarter of 2019.
2. Recently, the airport installed 16 fully-automated self-bag drop machines. Reportedly, it is the first airport in India to introduce this state-of-the-art facility wherein the drop-off will be completely automated, finishing your job of checking in your baggage in less than 60 seconds!
Although currently, only Spicejet and Air Asia passengers will be able to avail this service, plans are underway to expand it to other airlines soon.
3. Men and women may no longer have to stand in separate queues for security screening. And yes, since this suggests longer queues, the airport has signed an agreement with a UK-based security developer to bring new sophisticated technology to make the process easier and faster.
The Smart Security Lane with Automated Tray Retrieval System (ATRS) is expected to increase the passenger screening capacity by 50%, according to the company.
4. Earlier this year, the airport logged an impressive number of on-time departures at 85.6%. It is one the busiest airports in India, and even then, time-saving facilities like the ones mentioned above have helped most of its flights take off right on time.
In a statement, Hari Marar, the MD and CEO of the airport said, “The key factors that have enabled us to deliver in such challenging times are [the] timely expansion of facilities, implementation of cutting-edge technology and innovation and developing services centred around providing a seamless, easy customer experience.”
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5. Earlier this year, the airport also became the only one in India to participate in the first-ever Airport Service Quality survey, conducted by the Airports Council International. Earning 4.67 points out of five, it topped the list! The five key areas that were tested in the survey meant for arriving passengers were—disembarkation, immigration for international passengers, baggage reclaim, customs and airport infrastructure.
(Edited by Gayatri Mishra)
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