Location: Bangalore

Experience required: 10+ yrs

To apply, please submit CV to careers@thebetterindia.com

The Better India (www.thebetterindia.com) was started to give a voice to millions of change makers and innovators of the country. It is today Asia’s largest solutions-focused platform. We have now launched The Better India Shop (shop.thebetterindia.com) to help millions of small & medium enterprises get access to large consumer markets. This is a marketplace that connects enterprises making great products with consumers seeking better alternatives in their purchases. And yes, every purchase makes an impact. We are looking for a Senior Manager - Customer and Seller Support for our Bangalore office.

As a Senior Manager - Customer and Seller Support at The Better India, you will

  • Deliver a comprehensive service to customers and sellers associated with TBI
  • Effectively delegate enquiries to the team members
  • Manage customer, seller account and build sustainable relationships by enhancing first call resolution
  • Plan strategies to improve customer, seller experience, create engaged customers,sellers and facilitate organic growth
  • Be ahead of the industry's developments, apply best practices, give inputs to design and development teams
  • Work closely with other teams in TBI and achieve cross team collaboration
  • Manage hiring, training, retention and performance of the team

Our ideal colleague will be

  • A graduate/post graduate with 10+ years of total experience. Preferably 4+ years of experience managing operational customer/seller service teams in E-commerce space
  • An individual with strong strategic and customer focus.
  • Excellent at reducing overly complicated and unstructured answers into a set of simple and structured decisions
  • A track record of using relevant metrics and process improvements to drive process and organizational improvement

Job Location : Bangalore

To apply, please submit CV to careers@thebetterindia.com