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Careers at TBI

Positive impact through Content, Community and Commerce

How do we do it?

The first step to changing the world is changing hearts and minds. The stories of people who are leading by example are moving millions to action. We are doing this with the power of the Internet, technology, and community. Our award-winning content is read and watched by some of the biggest names in media, entertainment, industry, and government, not to mention millions of citizens every day.

Ready for change?

Here’s a list of our currently open positions. If you are ready, say hello.

Customer Support Executive

Number of Post(s): 1

Experience required: 1-4 Yrs.

Every company promises to change the world. Join one that actually does it.

How do we do it?

The first step to changing the world is changing hearts and minds. The stories of people who are leading by example are moving millions to action. The Better India (www.thebetterindia.com) was started to give a voice to millions of change-makers and innovators of the country, using the power of storytelling to inspire change. With over 60 million readers and participants, it is Asia’s largest solution-focused platform.

Our latest venture is The Better Home, a consumer products brand conceptualized and crafted around the core of sustainable living. Our mission is to make it India’s largest and most credible brand of sustainable products. It is a brand with impact at its heart – impact on health, environment and our communities.

We are looking for a dynamic and self-motivated Customer Support Executive to join our finance team.

As a Customer Support Executive at The Better India, Bangalore, you will

  • Respond to customer inquiries regarding online merchandise or service orders.

  • Assist customers with product selection, answer basic questions and suggests various product options that are available.

  • Document customer problems and inputs in the ticketing system.

  • Ensure prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.

  • Build sustainable relationships and trust with customer accounts through open and interactive communication.

  

Our ideal colleague will be

  • A graduate who is interested to pursue customer support role.

  • Possessing strong phone contact handling skills and active listening skills.

  • Familiar with CRM systems and practices.

  • Having customer orientation and the ability to adapt/respond to different types of characters.

  • Possessing excellent communication and presentation skills.

  • Able to multitask, prioritize, and manage time effectively.

What it's like at TBI!

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