Sometimes when you know you have been wronged, it’s important to stand your own ground. And that’s exactly what one family did by taking the Indian railways to court and actually winning the battle after several years of litigation!
Dev Kant and his family (his wife and two children) were travelling by the Amritsar to Delhi train in 2009. A large group of people who didn’t have tickets came and occupied seats in the reserved compartment they were travelling in. Since there were a lot of them, many ended up sitting in the pathways as well hence blocking the way to use the toilets in the coach.
Dev, who happens to be a deputy legal advisor in the ministry of law and justice, complained to the TTE but was told that nothing could be done about the situation as the group was too large to control. Dev and his family didn’t have the access to use the bathrooms for at least 90 minutes.
Given what he does for a living, it is unsurprising that took the matter to the consumer court to hold the railways responsible.
After seven years of legal battle, the court ruled in favour of the complainants and declared a sum of ₹30,000 as compensation.
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Image for representation. Photo source: Wikimedia
The court noted that it was the duty of the railways authorities to have ensured that only those with tickets would get to enter a reserved compartment.
India Today quoted the court order as noting, “All the unauthorised persons who boarded the train in the large number naturally caused discomfort, harassment and mental agony to the passengers who were traveling on the valid ticket to travel in the reserved coach and the railway officials failed to prevent the entry that amounts to the deficiency in the service on the part of the railway.”