Between January and March 2017, 154 of the lost items were directly returned to passengers before they boarded their planes.
No one likes losing their personal property anywhere, especially in airports. But it’s also something that happens even with the most attentive ones.
Thankfully, if you lose your wallet, mobile phone or anything else at the Delhi airport, chances of it being returned to you quickly has exponentially increased this year. This is largely due to the fact that the Central Industrial Security Force (CISF) has introduced a new initiative where the staff get monthly targets to return lost items to owners before they board their flight.
Those who lose their personal belongings don’t have to go through a lengthy procedure before claiming their property.
Image for representation. Photo source: Wikimedia
Here’s how it works – if an item (such as a wallet or a mobile phone) is found lying around the airport, then teams in-charge of identifying the owners immediately set about coordinating with the control room. A CISF official spoke to the Hindustan Times about the procedure noting, “This is a passenger-friendly initiative and has received a positive feedback. We have formed teams to monitor unidentified items at the airport and trace the owners. The team works in coordination with the control room, who scan CCTV footage to trace the owner.”
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The CISF officials get clearance that the items recovered are not a potential threat, then the staff tries to locate the owners in the airport itself to return it to them. Earlier, it was a much lengthier process because once items were recovered, CISF staff would hand it over to the airport operator.
From January to March 2017, the CISF has recovered a whopping 1,126 items that were lost. The staff was able to return 154 of those items directly to the passengers.