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Beyond the Call of Duty: Differently-Abled Commissioner Goes Door-To-Door to Collect Taxes

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A R Pappammal, has spent a lifetime in public service. The municipal commissioner of the Manaparai, a town in Tiruchirappalli district of Tamil Nadu, she has only a year of service left until she retires. And she has also dealt with disability nearly all her life having been afflicted with polio as a child.

But none of that is stopping this determined woman from personally making door-to-door calls to the constituents of the municipality encouraging them to pay their tax dues.

For Pappammal, it is a matter of ensuring that she is able to uphold her duty and meet her targets. Since four of the district tax collectors are currently not on duty on account of varied illnesses, the collection for the year has stood at 67%.

Thus, she along with her team, are working overtime to bring the numbers up in a short span of time.

Image for representation. Photo source: Flickr

Speaking to Times of India, she noted that aggressive measures were being taken to reach out to as many people as possible. Shrugging her own disability, the public servant who has worked for 31 years, said that the municipality has taken to public address system to request, cajole and beseech everyone to come forward on their own accord.


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Her own efforts in personally going to people’s houses has found some amount of success according to Pappammal. She says, “Some of them agree to pay on the spot after identifying me but some still offer excuses to postpone even after waiting for a whole year.”

Inspired by the tireless efforts of their leader, the team members have also vouched to better their results from last year.

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