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Railway Ministry to the Rescue: How Renuka Shahane’s Ailing Relative Got Medical Help after a Tweet


The tech-savvy and prompt Railway Minister Suresh Prabhu and his team have impressed travellers many times before. From providing an infant with milk to arranging a wheelchair for an elderly man, the team behind Ministry of Railways’ Twitter handle is known for responding with lightning speed and taking action right away.

In another such incident, an elderly woman feeling unwell on a running train received timely medical help after her sister-in-law, actor Renuka Shahane, tweeted about her plight to Suresh Prabhu.

Kamini Gupta, Shahane’s 63-year-old sister-in-law was travelling alone by Suvidha Express on October 22 when she started suffering from palpitations and chest pain. Immediately after speaking with her, Shahane tweeted to the minister asking for help.


She posted the first tweet at 7.13 am:

Shahane, who is an avid social media user, received a lot of responses from her followers including directions about whom to tag further. Many others retweeted her post and ensured that the right people were notified. The Divisional Railway Manager (DRM) Mumbai and Delhi Twitter handles reached out to her and a doctor attended to her relative within 40 minutes.


The actor, who is known for her frank opinions and fervour, thanked the minister in a Facebook post and wrote about the incident:

Today my eldest sister in law while traveling on a train alone from Delhi to Mumbai suddenly started feeling unwell….


Posted by Renuka Shahane on Saturday, October 22, 2016

Read the full post here:

Today my eldest sister in law while traveling on a train alone from Delhi to Mumbai suddenly started feeling unwell. There was no TC in sight & no doctor around either. I tweeted her details to our Railway Minister Suresh Prabhu ji & also tagged the Rail Ministry about her predicament. I am so grateful to all the people who not only re-tweeted my distress message but also gave me valuable advice about whom to tag. Within 15 minutes the Rail Ministry had responded & sent a medical officer to look after my sister-in-law. This is the kind of prompt action we need for good governance. I thank our Minister Suresh Prabhu and his entire team for working tirelessly & helping people promptly. I’m deeply grateful. My sister-in-law is resting & I’m resting easy. Thank you.

The post was originally published here.

Featured image source: Pixabay

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