How Bangalore Police Made Good Use of Social Media to Help Citizens during Cauvery Riots

Amidst rumours and hearsay, it was Bangalore City Police’s active social media accounts that helped people by providing reliable information.

On Monday, following the Supreme Court’s verdict ordering Karnataka to release 12,000 cusecs of water from the Cauvery river for Tamil Nadu, protestors took to the streets in Bengaluru and other parts of the state. Several offices and schools had to be shut down in a rush.

An air of confusion reigned over the city with stray reports of riots and violence quickly making their way to social media.


Amidst rumours and hearsay, it was Bangalore City Police’s active social media accounts that helped people by providing reliable information.

The city police’s 14-member social media team quickly posted verified updates on Twitter and Facebook, and also helped people by answering to queries on WhatsApp.

Citizens worried about safety on roads were able to get information on these portals.

“Since Monday morning, we have made over 1,000 tweets, including announcements about the situation. We ensured that every query was answered,” Lokesh. H.M, a constable, told The Hindu.

Later in the evening, section 144 was imposed in the city and this news was again announced by the police on twitter. Today, the team has been tweeting pictures of flag marches being carried out throughout the city to instil a sense of security among people.

Bengaluru residents are also praising their work and thanking them for their constant support:

The @BlrCityPolice twitter handle has gained up to 62,700 followers in the last few days. Kudos to this amazing team.

Follow Bengaluru City Police on Twitter, here.

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