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One Tweet Was All It Took for a Passenger to Get a Shiny Clean Window During the Train Journey

Seeking help from the Indian Railways via Twitter is not just limited to problems regarding foodmedical assistance and safety – it now extends to cleanliness in the trains as well. Like in the case of Udit Rajpara, who was travelling from Mumbai Central to Ahmedabad in a double decker train on March 8, 2016. The journey was going well but the window pane at his seat was very dirty, which made it difficult to see through.

He took a picture and tweeted to Railway Minister Suresh Prabhu.

And not surprisingly, there came a reply within a few minutes. It said:

However, Udit did not have to wait till Valsad station. “I had just received the reply when three people came to me, offering assistance,” he wrote on Facebook.

The windows were cleaned two stations before Valsad, and the best part is that this brilliant service didn’t end there. The station master at Valsad Station came up to Udit and handed him a phone because a senior Western Railways officer wanted to speak to him. He asked if the problem was solved and if anything else was required.


At Surat Station
At Surat Station

“Not only this – the train stopped at various stations after Vapi and there were teams at all the stations, ready to clean my window. Supervisors of every station came to meet me to ask whether I need more help or not,” wrote the 25-year-old resident of Ahmedabad.

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