One Call to the Railway Helpline Number, & Officials Escorted a 70-Year-Old All the Way to Delhi
Sanjeet Singh Anand, a 70-year-old resident of Delhi was travelling in a train when he suddenly felt unwell. This is how the railway authorities made sure that he received the required assistance.
Sanjeet Singh Anand, a 70-year-old resident of Delhi was travelling in the sleeper coach of Nizamuddin-Secunderabad Dakshin Express this Thursday when he suddenly started feeling unwell. He was paralytic and his condition worsened during the journey. When the co-passengers noticed this, they instantly informed his sister using his phone.
Sanjeet’s sister then called the railway helpline number 182, seeking assistance. She told railway officials that her brother was not in a very stable mental condition and he was travelling alone to Secunderabad to visit a gurudwara there.
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She requested the authorities to help him deboard the train at Nagpur and take another train back to Delhi instead.
The call was made to the people at the railway helpline desk based in Delhi, who then passed the message to the Central Railway authorities. The Senior Divisional Security Commissioner (Nagpur), Jyoti Kumar Satija received this information at 5:15 pm. He instantly told the security officials about Sanjeet’s berth and coach number and asked them to escort him to the office. Sanjeet was not in a condition to travel alone. Since he spoke and understood only Punjabi, Constable Vikas Singh communicated with him in his language, informing about the message from his sister and trying to get some information about his medicines. And finally, security officials RM Tiwari and Dharamdeep Singh were given the responsibility to help Sanjeet reach Delhi safely. Tickets were arranged for the three and they boarded the Kerala Express in a third AC coach at 9:25 pm.
Quick action by railway authorities helped the man reach home safely.
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