Placeholder canvas
 
Close
Igniting Ideas For impact

Embarking on a transformative journey through six chapters, we traverse India's landscape, exploring pioneering startups and their revolutionary...

8 months

TRAI Issues Guidelines For Online Conferencing: Check Details To Avoid Hefty Bills

Trai says to check the costs applicable for contacting the customer care portals of online conferencing platforms i.e., for voice call tariffs and other charges.

TRAI Issues Guidelines For Online Conferencing: Check Details To Avoid Hefty Bills

With The Positive Collective, The Better India’s COVID-19 coverage is available to regional language publications for free. Write to editorial@thebetterindia.com for more details.


The Telecom Regulatory Authority of India (Trai) has issued an advisory urging people to exercise caution while joining online conference platforms via audio calls, following complaints of hefty bills received by consumers from across the country.

All You Need To Know

• One must check the terms and conditions of the dial-in service that the online conferencing platforms are providing.
• Check the costs applicable for contacting the customer care portals of such platforms i.e., for voice call tariffs and other charges.
• While some portals and apps are free of charge, some dial-in international numbers may be expensive.

According to the notification, “Incidences have also come to the knowledge where the customer care centres of some of such service providers are either premium numbers or international numbers. Obviously, the members of the public who use such services inadvertently may have to pay higher rates applicable to premium numbers or international numbers which would imply application of ISD tariffs.”

Read up about the information of the charges that may be levied to avoid bill shocks in your next bill cycle.

Click here to access the official notification in full.

(Edited by Saiqua Sultan)

Like this story? Or have something to share?
Write to us: contact@thebetterindia.com
Connect with us on Facebook and Twitter.

This story made me

  • feel inspired icon
    97
  • more aware icon
    121
  • better informative icon
    89
  • do something icon
    167

Tell Us More


We bring stories straight from the heart of India, to inspire millions and create a wave of impact. Our positive movement is growing bigger everyday, and we would love for you to join it.

Please contribute whatever you can, every little penny helps our team in bringing you more stories that support dreams and spread hope.

Support the biggest positivity movement section image Support the biggest positivity movement section image
Shorts

Shorts

See All
 
X
 
Sign in to get free benefits
  • Get positive stories daily on email
  • Join our community of positive ambassadors
  • Become a part of the positive movement