Trai says to check the costs applicable for contacting the customer care portals of online conferencing platforms i.e., for voice call tariffs and other charges.
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The Telecom Regulatory Authority of India (Trai) has issued an advisory urging people to exercise caution while joining online conference platforms via audio calls, following complaints of hefty bills received by consumers from across the country.
All You Need To Know
• One must check the terms and conditions of the dial-in service that the online conferencing platforms are providing.
• Check the costs applicable for contacting the customer care portals of such platforms i.e., for voice call tariffs and other charges.
• While some portals and apps are free of charge, some dial-in international numbers may be expensive.
According to the notification, “Incidences have also come to the knowledge where the customer care centres of some of such service providers are either premium numbers or international numbers. Obviously, the members of the public who use such services inadvertently may have to pay higher rates applicable to premium numbers or international numbers which would imply application of ISD tariffs.”
Read up about the information of the charges that may be levied to avoid bill shocks in your next bill cycle.
Click here to access the official notification in full.
(Edited by Saiqua Sultan)