Various coaching centres continue to mushroom in different parts of the country. While many provide their students with exposure to good material and teaching staff, several others make lofty claims but fail to deliver.
In what could be possibly construed as a warning to such institutes, a medical coaching centre was sued by a former student who claimed that it did not prep him well enough to crack the entrance test for AIIMS.
In 2014, R Sankara Rao completed his Bachelor’s in Medicine and enrolled for medical coaching at the Bhatia Medical Institute in Chikkadpally, Hyderabad.
Before joining the course, Sankara was given an entire list of topics that would be covered. Additionally, he had enrolled at the centre on the assurance that renowned pathologist Dr Devesh Mishra would conduct classes.
However, for the entire duration that Sankara was at the centre, Dr Mishra never conducted any class. Furthermore, he alleged that the institute didn’t cover all the topics that were mentioned in the syllabus.
Sankara mentioned the above incidents in his petition to the District Consumer Forum. Additionally, he added that due to the centre’s negligent behaviour not only was he unable to clear the AIIMS entrance examination but also wasted his time and money. The coaching fees that Sankara had paid was approximately Rs 45,000.
The coaching center on their part refuted all the allegations and also said that more topics were covered than mentioned to Sankara.
On November 15, 2018, the District Consumer Forum ruled in favour of Sankara and held the institute responsible for keeping Rao ‘disgruntled and dissatisfied,’ and ordered it to return the fees of the student along with a compensation of Rs 32,000.
The order by the consumer forum read, “The opposite parties are only coaching institutes, and when they promise a certain standard, it should be observed carefully. That the complainant should obtain a seat in AIIMS is certainly not their responsibility, but the path towards the flat goal should not be hindered by not delivering.”
In 2013, Abhivyakti Verma, a student who was preparing for her HSC exams, took on the Oxford Tutors Academy, an Andheri-based tutoring centre, for failing to provide promised services. The consumer court ruled in her favour, and the centre was slapped with a fine of Rs 3.64 lakh.
If you are enrolled in a coaching center and feel that the center is not fulfilling its promises, do consider taking legal action against them.
(Edited by Gayatri Mishra)