For probably the first time ever in their customer care history, the employees of the Mercedes breakdown helpline, received a distress call where the customer wanted to dismantle their car to rescue a kitten!
It was just another day for Jayesh Tailor, a Surat-based businessman, and his family. It was a Thursday (29 November), and they were travelling in their Mercedes-Benz from Sion, to visit the Siddhivinayak temple.
Their dog, Bruno, was keeping them company inside the car. However, something was amiss, because the Lhasa Apso, who is usually quiet and obedient, was restless throughout the ride and kept putting his head out of the door.
It was only when they heard soft, mewling cries coming from ‘within’ the car, did they understand why Bruno was agitated—a tiny kitten was stuck in the car’s underside!
What Tailor and his family did next will not only touch your heart but also reinstate your faith in humanity!
For probably the first time ever in their customer care history, the employees of the Mercedes breakdown helpline, received a distress call where the customer wanted to dismantle their car to rescue a kitten!
Well, before the helpline could send across mechanics, the police officials and a roadside mechanic in Sion came to their help. Thus began a six-hour effort to rescue the little kitten, who probably mistook the car’s interiors as a comfortable refuge and got stuck instead.
Tailor slowly drove his car to an authorised workshop in Kalina, in which it was partly dismantled to free the kitten. However, the task was easier said than done. It took the mechanics three hours before they could safely find and rescue the kitten.
“We relied on cellphone torches, and our ears, to locate the cat. The under chassis and several other parts were removed. It was hiding in a tight spot within the engine bay,” said Amar Sheth, who runs a Mercedes-Benz dealership and the Kalina workshop, to Mirror.
In a touching gesture, the mechanics didn’t charge Tailor a single penny, even though they had to partly dismantle the car and spend quite a few hours to locate the kitten.
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What was even heartwarming was that Anupam Mhaske, one of the employees at the workshop, decided to adopt the kitten at the spot! The animal lover did not have to think twice before opening his heart and doors for the stowaway kitty!
Interestingly, the family was heading to the Siddhivinayak temple to seek blessings for Tailor’s daughter, Saily, who has secured admission to a college, abroad. The day’s events robbed them of this opportunity, but they’re happy that the kitten made it without any injuries.
“I am sure we will be able to visit the temple the next time we are in Mumbai. We are so happy that the kitten didn’t suffer even a scratch. We love animals—apart from Bruno, we have another dog, Boojo, and a cat, Maxi,” said Jayesh, who runs an import-export business in Surat.
Well, paws well that ends well!
(Edited by Gayatri Mishra)
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