In any service-based industry, what helps stand out from the competition is the ability to go that extra mile to make your customer feel special and valued.
This Uber driver named Santosh just won himself many fans on social media and here’s why!
On October 13th, Priyashmita Guha and her mother, took an Uber cab to reach her home. Unfortunately, the gate to the place was shut, and they were forced to wait outside. This happened at around 1 am.
Under normal circumstances, the driver would have dropped his passenger(s) and driven away for the next ride.
What Santosh did goes way beyond his duty. Seeing that the two women were unable to enter the building and considering the late hour, he waited patiently with them for almost 1.5 hours.
In a tweet shared by Priyashmita praising Santosh, she mentions how he even turned down multiple passenger rides saying that he could not possibly leave the two women all alone at night.
In response to Priyashmita’s heartwarming tweet
hey @Uber_India , wanted to tell you about your driver Santosh. Last night the place we were staying had it’s gate was closed. It was 1 AM. He refused to let us go & waited for 1.5 hours till we got in. Kudos to him. Mom and I eternally grateful pic.twitter.com/tIjz9n2A8O
— Priyashmita Guha (@priyashmita) October 14, 2018
Uber India also responded, saying,
The ability to truly go the extra mile and cater to one another in tough times is something that we are proud to recognize in #uberstar Santosh. Thanks for sharing. You made us smile, ear to ear! ?
— Uber India Support (@UberINSupport) October 15, 2018
Applauding his gesture, many Twitter users came out in support of Santosh. One user said, “Against so many odds, this man gives us hope, which will go a long way in restoring ‘trust’.”
Another responded, “Amazing story of hope. India still has a lot going for it. It is men like Santosh who make the difference in India.”
We, at The Better India, join each one of them in celebrating acts like this and people like Santosh. Kudos!
(Edited by Shruti Singhal)