IRCTC wants to ensure passengers are clear about refund rules before cancelling tickets.
IRCTC offers a facility that safeguards you from losses in case something untoward happens with your ticket booking, and there are many clauses and conditions, which determine whether the partial or entire amount will be refunded to you if you claim it.
However, there are other conditions which will invalidate your claim.
Here are 11 scenarios, as reported by the Financial Express, in which you will be ineligible for a refund.
1. If the TDR is not filed or a confirmed ticket is not cancelled up to 4 hours before the train’s scheduled departure, you will not receive a refund.
2. If you have a RAC (Reservation against cancellation) e-ticket, and you don’t cancel it or file a TDR online up to 30 minutes before the train’s scheduled departure, you will not get a refund. If there are less than 30 minutes left before the train’s departure, there will be no refund on RAC or waitlisted tickets.
3. If you have booked your tickets using the Tatkal scheme, you do not get a refund. However, if there is a contingent cancellation or waitlisted Tatkal ticket cancellation, the Railways will deduct charges as per the existing rules, and grant a partial refund.
4. You may cancel the waitlisted i-ticket at the computerised Passenger Reservation System (PRS) counter, up to 30 minutes before the scheduled departure of the train, irrespective of distance. Once again, those who do not apply for a refund before 30 minutes of the train, won’t get it.
5. If you did not travel, and the train is running more than three hours late, no refund will be given by the Indian Railways, if the ticket has been cancelled or surrendered, or if you file the request after the train’s actual departure. Additionally, in case the train is running more than three hours late, and the TDR is filed after the actual departure, no refund will be granted.
6. If you book CNF/RAC tickets in premium special trains, you won’t get a refund upon cancelling. However, if the train is cancelled, a refund will be granted by the PRS system, as per existing Railways Refund Rules.
7. The Railways will not refund amounts for partially confirmed e-tickets against which none of the passengers have travelled, if the TDR is filed 30 minutes before the train’s actual departure. Also, no refund will be given on partial RAC/waitlisted tickets, against which no passenger has travelled, if TDR is filed after 30 minutes before the train’s scheduled departure.
8. For partially used reserved tickets of the Rajdhani, Shatabdi, and Jan Shatabdi express trains, you will not get a refund from IRCTC.
9. For lost or misplaced i-tickets, there will be no refund of money. To prevent the fraudulent use of lost tickets, you must inform the Railways immediately. In case of a lost, torn or ruined confirmed or RAC tickets, you can issue a duplicate ticket, and travel on the reserved accommodation as per the existing Railway rules.
10. If you do not travel due to ticket being RAC after chart preparation, you won’t get a refund if the ticket is not cancelled, or TDR is not filed up to 30 minutes before the scheduled departure of the train.
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11. If for some reason you couldn’t cancel your ticket because the chart was prepared at the originating or previous remote location, you must cancel your ticket or file a TDR up to 4 hours before the train’s scheduled departure, if you want a refund. Also, for RAC e-tickets, in case the ticket is not cancelled, or the TDR is not filed online up to 30 mins before the train’s scheduled departure, you won’t get a refund from IRCTC.
The IRCTC’s rules are fairly comprehensive and should provide clarity to you in case you decide to cancel a Railways ticket.
(Edited by Gayatri Mishra)