In preparation for the Winter Olympics in South Korea, LG had deployed robots at Seoul’s Incheon International Airport. Among them, the Guide Robot, was especially helpful, providing travellers with directions, and boarding information in four languages. It even scans boarding passes, and escorts passengers to their respective departure gates.
Humanoid and AI technology have managed to make processes smoother in the aviation industry, which is an extremely competitive one. And in India, Terminal 3 of the Indira Gandhi International Airport, New Delhi, will be the lucky one, to have its customer-service robot, courtesy Air Vistara.
The Financial Express reports that come July 5, passengers will be assisted by the robot at Vistara’s Signature Lounge at Delhi Airport’s Terminal 3. It will answer their questions, and scan boarding passes, provide flight statuses and weather conditions of the destination city.
‘RADA’, will move on pre-determined pathways, and greet customers, interacting with them using basic hand movements. Kids and adults can play video games and other multimedia content, according to a statement released by the airline. The statement also claims ‘RADA’ is one of the nation’s most economic robots, made of indigenous components.
Based on customer feedback, the robot will be tweaked to enhance the experience it provides. Vistara’s Innovation Initiative has come up with the idea and incubated it. A team of technology experts and apprentices from Tata Innovation Lab with students from reputed institutions worked on the project.
The robot itself has four wheels and can rotate 360 degrees. It has three built-in cameras for cognitive interaction. Voice technology has been added, so the robot becomes a complete solution to customer needs.
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Whether it is directing people to their boarding gates at Incheon Airport, like the Guide Robot, singing carols and taking selfies like the robot Gladys at Glasgow Airport, AI-enabled humanoid robots seem to be a new trend, in making the flyer experience smoother, something our crowded and chaotic airports need.
(Edited by Shruti Singhal)