The IRCTC has decided to amend the Tatkal scheme, to prevent its misuse. Under the current system, passengers do not get a refund in case they cancel confirmed tickets, except in some special circumstances, which are as follows:
1) If the train has been delayed by more than 3 hours.
2) If the train is to run on a diverted route.
In both cases, a refund of fare and Tatkal charges on confirmed tickets booked under the scheme is added.
Here are the other steps the Railways has taken to avoid misuse of the Tatkal booking system:-
a) From 10:00 to 12:00 hours, only two Tatkal tickets can be booked from a single user ID/per IP address.
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b) Except for return journey, only one Tatkal ticket in a single session is permitted.
c) Booking tickets during first half an hour of the opening of the reservation system, will not be allowed for authorised agents. This is to prevent them from cornering tickets during the time of opening bookings. Also, agents will not be allowed to book tickets between 8:00 a.m. to 8:30 a.m., 10:00 a.m. to 10:30 a.m. and 11:00 a.m. to 11:30 a.m., to prevent cornering of tickets.
d) Captcha has been implemented in various pages to prevent fraudulent bookings using automation software.
e) An OTP will be generated, for internet banking payment options.
f) There will be a minimum time limit before proceeding to the payment gateway, and post-payment while booking tickets online.
Tatkal bookings for AC classes open at 10:00 a.m., and for non-AC classes, at 11:00 a.m., one day in advance of the actual journey date. Tatkal tickets can be booked online through the IRCTC website, or through more than 10,000 counters at 3,465 computerised Passenger Reservation Centres.
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Now, thanks to the new measures, bookings will be smooth, and passengers will get a great start to a wonderful journey.