The Indian Railways wants transparency and fairness, so customers don't get cheated.
Do you usually question yourself, wondering if you have overpaid for something you ate on a recent train journey? Fret not; you aren’t alone. There are other passengers who have complained, that overcharging occurs, according to Union Railway Minister Piyush Goyal.
The authorities are clamping down, and the minister asked the Railways to implement a policy by March 31, 2018, which allows passengers to refuse payment for the food they have consumed if they haven’t received a bill.
The IRCTC, has put this information on their website, which is a popular booking window. The body has also started deploying instructors, who make sure that passengers get bills, regardless of what they eat/drink, from the Railways.
Last year, there were over 7000 complaints of overcharging, between April and October, and the national transporter has taken the customer feedback seriously. Passenger comfort is paramount, so the authorities decided to take the vendors to task.
Usually, the price of the food isn’t included in the train fare, and ambiguity makes passengers suspicious. Therefore, the receipt will close the information gap that irks them.
You may also like: So, How Do You Like the Food? Indian Railways to Use Tablets for Feedback
So, the next time you take a train and grab a bite or drink tea, make sure you get a bill for the same! The Railways has increased accountability, for your peace of mind.