Kolkata Metro Goes Digital: Now You Can Jump the Queue at Crowded Ticket Counters!
The Kolkata Metro is a vital mode of transport for thousands, on a daily basis.
The Kolkata Metro Railway is the lifeline of the city. Thousands use it to travel to work, to schools, to the movies, every day. During the Durga Puja season, the Kolkata Metro remains open almost 24 hours a day.
The lines at the ticket counters are the stuff of legends. During peak hours, it isn’t uncommon to see the line stretch all the way to the station entrance itself.
Love Kolkata? This Photographer Will Take You Back to Those Nostalgic Streets
Travel down the memory lane to Kolkata and it’s nostalgic streets, with these beautifully captured scenes by photographer Shibasish Saha.Read more >
The Kolkata Metro has decided to go digital, and is talking to banks and wishes to create an e-wallet that will allow daily passengers to recharge smart cards online. This new initiative will put those with smartphones, at an advantage. They will no longer need to stand in queue for tokens.
The Centre for Railway Information Systems (CRIS), has won the contract to create the software that will run the e-system. The project, which will approximately cost Rs 2 crore, has already commenced, and the Kolkata Metro and the CRIS will soon enter into a Memorandum of Understanding, according to Metro Railway CPRO Indrani Banerjee.
For a while, the Kolkata Metro authorities have been thinking of implementing smarter ticketing systems. Read about how they started putting things into motion here.
Here’s how the e-ticketing system works:
People will have to download an app on their smartphones and select the origin and destination stations. Payment will be done using an e-wallet. Once the ticket is purchased, a QR code will be generated. Passengers will need to scan the sensor on the smart gates, using the QR Code.
This e-ticketing system has been in the pipeline for a while, as the Kolkata Metro wants to reduce the queue-lengths at booking counters. Many railway ministers aim at reducing queues at counters, and the Indian Railways also has an umbrella goal—no passenger should spend more than 5 minutes at a booking counter.
The Kolkata Metro has also been actively discouraging token use, by daily commuters, convincing them to use smart cards instead. Tokens are a logistics nightmare—collecting them from bins, and keeping them stocked at stations is a pain. Additionally, around 500–600 get lost each day, setting the Metro back by Rs 18.98 for each token.
The CRPO is optimistic about the move and says that the mobile ticketing system will reduce passenger inconvenience. Smart card users will also benefit. CRIS will come up with the system in 4 months, and the smart gates will be made QR code compatible.
You may also like:-State-Of-Art Tech from Bengaluru to Give Modern Boost to Kolkata Metro
The digitalisation of the Metro ticketing services might help bring down the waiting time at queues. It puts smartphone users at a distinct advantage, saving them valuable time, and it will help the Metro save money that they would normally spend on tokens.
Fountain Pen ‘Magician’ Who Once Fixed Satyajit Ray’s Pens Has Been at it for 40 Years
Dilip Basak’s rectangular shop in the bylanes of Kolkata is one of the few remaining ones in India that can breathe new life into fountain pens.Read more >
Like this story? Or have something to share? Write to us: firstname.lastname@example.org, or connect with us on Facebook and Twitter.
NEW: Click here to get positive news on WhatsApp!
This story made me
Tell Us More
Meet the Man Behind The Thought-Provoking Migrant Mother Sculpture for Durga Puja
Pandal director Rintu Das conceptualises the unique Maa Durga sculptures being honoured at Barisha Club pandal in South Kolkata every year that his students painstakingly create.Read more >