Aiming to put an end to disagreements between cops and citizens over delays in attending to complaints and improve its relations with the public, the Mysuru city police introduced the token system in police stations, on January 15, 2018. This is possibly a first-of-its-kind initiative in the state.
Before the introduction of this system, visits by complainants to stations were recorded in a diary which was maintained by the cops. Apart from not receiving any form of acknowledgement, there was also no accountability. People had also raised the issue about the delays in attending to complaints, and in addition to all this, there were allegations that cops manipulated the information in the diaries.
According to the Times of India, in the new system, all the details of the complaint are recorded online along with the name of the police station that the complainant has visited. The time is also mentioned.
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A photograph of the complainant is taken and printed on the token, which is then handed over to him or her. This token can also be tracked online by the Mysuru Police Commissioner’s office.
“Once a token is generated, it is the responsibility of the cop at the help desk to ensure the complainant is attended to within 15 minutes. This will keep cops on their toes,” said Mysuru police commissioner, A Subramanyeshwar Rao, to TOI.
The procedure of using the token system is simple as well.
“We have installed a token dispenser at the four stations, along with a help desk that will be manned by a cop. Complainants will first have to take a token from the dispenser and then await their turn in the waiting lounge. At the help desk, they will have to leave personal details such as name, address, contact number and purpose of visit,” stated Rao to TOI.
The four stations where the new system will be implemented, include Krishnaraja—KR subdivision, Vijayanagar—NR subdivision, Nazarbad—Devaraja subdivision and Siddarthanagar (traffic)—Traffic subdivision.
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