Booked your train tickets and have had to face the struggle of cancelling them? We’ve got you!.
Cancelling IRCTC, online or offline can be quite mentally draining and time consuming, if you are unaware of the cancellation and rules for confirmed, waitlisted and RAC tickets for sleeper and AC classes.
But here’s a list of important things you need to remember:
How do I cancel my E-ticket?
Online tickets or E-tickets booked through IRCTC portal can be cancelled online till chart preparation. For train starting up to 12 noon the chart preparation is usually done on the previous night.
If you have booked an E-ticket, you cannot cancel it at railway counters. It has to be cancelled online itself.
Go to www.irctc.co.in and go to ‘Booked Tickets’ link.
Select the ticket to be cancelled by selecting the passengers to be cancelled.
This cancellation will be confirmed online and the refund would be credited back to the account used for booking, after deduction of applicable cancellation charges.
If there is any partial cancellation of ticket, make sure that a fresh e-reservation slip (Electronic Reservation Slip) is printed separately as done for the original ticket.
You cannot cancel your e-tickets after chart preparation.
What are the rules for filing TDR for E-Tickets after chart preparation?
You will not receive any refund if the ticket having confirmed reservation is not cancelled or TDR (ticket deposit receipt) not filed online up to four hours before the scheduled departure of the train.
You will also not be granted any refund incase your RAC e-tickets are not cancelled or TDR is not filed online up to thirty minutes before the scheduled departure of the train.
For a party e-ticket or family e-ticket issued for more than one passenger, if some passengers have confirmed reservation and others are on RAC or waiting list, full refund of fare and less clerkage, is possible for confirmed passengers if the ticket is cancelled online or online TDR is filed for all the passengers up to thirty minutes before the scheduled departure of the train.
Need a step-by-step guide to file an online TDR? Click here.
Once you have filed a TDR, the IRCTC will forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to same account through which payment was made after receiving the same from the concerned Railways. If you have any additional queries, write to email@example.com
What are the general cancellation rules and refund policies that I need to be aware of?
All cancellation charges are levied on per passenger basis.
If you cancel your confirmed ticket up to 48 hours before the scheduled departure of train, then ticket cancellation charges will be deducted as follows:
Rs. 240 for AC First Class/Executive Class
Rs.200 for AC 2 Tier/First Class
Rs. 180 for AC 3 Tier/AC Chair car/AC 3 Economy
Rs.120 for Sleeper Class
Rs.60 for Second Class.
But if you cancel your confirmed ticket within 48 hours and up to 12 hours before the scheduled departure of train, ticket cancellation charges go up to 25 per cent of the fare, subject to the minimum flat rate mentioned above.
If you cancel your confirmed ticket between 12 hours and up to four hours before the scheduled departure, the cancellation charges will be increased to 50 per cent of the fare paid subject to the minimum cancellation rate.
If the train is marked ‘CANCELLED’ in PRS due to instances of breaches, floods, accidents etc. you will get a full refund if you cancel the ticket within three days of the scheduled departure of the train.
How do I cancel my wait-listed or RAC train ticket? Will I get a refund?
You can cancel your RAC (reservation against cancellation) train tickets or wait-listed train tickets up to 30 minutes before the departure of train. The refund in this case will be granted after deduction of clerkage charges.
The clerkage charges for cancellation of RAC and waitlisted tickets for second class (reserved) and other classes is Rs. 60 per passenger.
You will not be charged any cancellation charge and will be granted a full fare for your RAC and wait-listed tickets if the train runs more than three hours late behind its scheduled departure time. But make sure you produce your ticket prior to actual departure of train to claim that refund.
In case of cancellation of a PRS (Passenger Reservation System) counter ticket, a refund is permissible within three days excluding the scheduled day of departure of train.
Will I be granted a refund if I cancel my tatkal train ticket?
You are not liable to any refund on cancellation of confirmed Tatkal train tickets. You can claim a refund if a train is running more than 3 hours behind schedule or is cancelled, by filing a TDR. For contingent cancellation and waitlisted Tatkal ticket cancellations, charges will be deducted as per existing Railway rules. You can also cancel your Tatkal e-tickets partially.
Is partial cancellation of train tickets possible?
If there is any partial cancellation of ticket, please ensure that a fresh e-reservation slip (electronic reservation slip) is printed separately as done for the original ticket.