Readers only offer: Get additional Rs 200 off on 'The Better Home' powerful natural cleaners. Shop Now
X
Tired of Dirty Toilets at Stations? You Can Send Feedback With a Click of Your Phone!

Tired of Dirty Toilets at Stations? You Can Send Feedback With a Click of Your Phone!

According to WR chief public relations officer Ravinder Bhakar, the new system enables transparency and feedback from the commuters will be rendered utmost priority.

Promotion
Ad Banner

If you find public toilets in suburban railway stations of Mumbai in a filthy and unkempt state and extremely unfit for use, you can now send in feedback with just a click of your smartphone.

Launched by Western Railways on ‘World Toilet Day’ which was observed on Sunday, public toilets across 17 stations in the suburban line will facilitate a tech-savvy feedback mechanism, under which one needs to scan the QR code posted on the toilet walls and provide feedback through his or her mobile phone.

According to WR chief public relations officer Ravinder Bhakar, the new system enables transparency and feedback from the commuters will be rendered utmost priority.

Source: Twitter.

“If you do not like the toilet or have complaints related to hygiene/cleanliness, you can give feedback through the QR code system. We will certainly take action based on citizen feedback,” he told Times of India.

Since most of these toilets are supposed to be ‘maintained’ by private contractors, who charge the commuters for usage, the railway authorities intend to take action against the contractors based on the feedback, by either blacklisting the agencies or levying a heavy penalty.


You may also like: Find Toilets, ATMs, Water Coolers and More at Mumbai Local Stations Super Easily With This App!

Promotion
Ad Banner

“Many toilets are dirty, and there is water accumulated on the floor which makes it messy and there are regular complaints of stinking loos. Commuters who pay for the train tickets and also for using the toilet have the right to a clean and hygienic toilet. There should be an attendant round-the-clock to spruce up and maintain the toilets,” said a passenger rights activist, who welcomed the new feedback system.

The stations where the feedback system have been initiated include Churchgate, Marine Lines, Charni Road, Grant Road, Lower Parel, Elphinstone Road, Dadar, Matunga Road, Mahim, Bandra, Goregaon, Andheri, Kandivali, Borivali, Dahisar, Bhayander and Nallasopara.

Like this story? Or have something to share?
Write to us: contact@thebetterindia.com
Connect with us on Facebook and Twitter.
NEW: Click here to get positive news on WhatsApp!

Promotion
Ad Banner
Let’s be friends :)
Sign in to get free benefits
  • Get positive news daily on email
  • Join our community of positive ambassadors
  • Become a part of the positive movement
X
Before you go...

We have a favor to ask.

Our teams put in a lot of effort to create the content you love at The Better India.

The Better Home is a range of safe and eco-friendly home cleaners by The Better India. We put out curated content on our Instagram account- green living hacks, green innovations, leading a no-tox life and heroes in the sustainability space.

It would help us if you can follow our Instagram handle and spread the word around.