Tired of standing in long queues outside Delhi government offices to submit documents for your driver’s licence or a new water connection? Annoyed about dealing with pestering touts demanding a slice of your hard-earned money or rushing to the nearest cyber café to submit documents?
The Delhi government has a potential solution to your problems. By early next year, the Delhi government is expected to offer its citizens 40 public services at their doorstep. These services will range from marriage registration, caste, income and domicile certificates to driver licences, water connections, pension schemes, and permanent IDs for the disabled, among others.
Citizens can stay at home, while a “mobile sahayak” (mobile assistant) is assigned to do the necessary legwork for a “pre-fixed facilitation fee” which as per reports is expected to be “nominal”.
“Mobile sahayaks will be hired through the agency that will set up call centres,” said Delhi Deputy Chief Minister Manish Sisodia, reports ToI. “Various certificates, such as for caste, new water connections, income, driving licenses, ration cards, domicile, marriage registration, duplicate RC and change of address in RC, will be covered under the scheme in the first phase.”
Every mobile sahayak will carry all the necessary equipment such as biometric devices and a camera for documentation purposes. In the second phase, 30-35 more services would be added to the scheme every consecutive 30 days from the day of the roll-out, till all services are covered, reported the Press Trust of India.
You may also like: Govt Announces Free IAS, Engineering Coaching to SC/ST Students in Delhi
For these 40 services on offer in the first phase, government figures state that nearly 25 lakh transactions take place every year. For every such transaction, the citizen has to make on an average four visits to the concerned offices.
The Delhi government’s scheme seeks to streamline this process for the average citizen. A visit to the concerned department office will be required only in the event of verification or to answer questions that necessitate the applicant’s presence.
News reports suggest that facilitating this entire exercise for three years would cost the Delhi government Rs 8 crore.
Like this story? Or have something to share? Write to us: email@example.com, or connect with us on Facebook and Twitter.
NEW: Click here to get positive news on WhatsApp!
We at The Better India want to showcase everything that is working in this country. By using the power of constructive journalism, we want to change India – one story at a time. If you read us, like us and want this positive movement to grow, then do consider supporting us via the following buttons.
Please read these FAQs before contributing.