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The Mumbai Police Will Now Geo-Locate Emergency Callers Who Dial 100, to Reduce Response Time!

On an average, the Mumbai police control room receives more than 50,000 calls, including missed calls and blank calls in a day.

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The next time you call the cops in Mumbai during an emergency, you won’t have to waste time explaining your location.

In a series of firsts in India, the Mumbai police has set up a new software at its main control room, which automatically traces the geolocation of its emergency callers.

mumbai-police-geo-location-
Photo Source: Wikimedia Commons

This will help minimise the response time, reports the Free Press Journal. The service is expected to enhance women’s safety and curb crimes like murders, human trafficking and robbery.

Here’s all you need to know about the software and its benefits:

  • The software will successfully filter out hoax callers, as it will enable the police to trace the geographic location of the caller on the map in the control room.
  • With the new feature, the Mumbai police expects emergency number 100 to be more effective than the women’s helpline number, 103.
  • In most cases, callers often are unsure of the exact location or area they are in. The system will now help emergency call responders to automatically trace their precise location, thereby reducing the time required to extend immediate help.
  • The Mumbai police has connected with all Telecom Service Providers (TSPs) to set the service in motion.
  • The Mumbai Police is not only training beat marshals to attend calls from the main control room, but also planning to deploy more Police Control Room (PCR) vans, at local police stations, to reduce the emergency response time.
  • No extra cost will be charged to the caller under the software.

Read more: Mumbai Police’s Humane Gesture towards Families of Deceased Cops Shows Us Why They’re Awesome


Assuring no breach of privacy, a senior police official told FPJ, “The caller will not be charged for this data transferral. Also, the privacy of the caller is not breached as this software will only display the location if you are dialing 100 from Mumbai.”

He emphasised the importance of the software by saying, “The geo-location of the caller is crucial for emergency services. The people, dialing 100, were generally unable to give accurate information of their location. Now, when you dial 100 in Mumbai, this new system will let emergency responders track your location. We have been running a pilot project since April and we have witnessed an outstanding response. We are working to reduce the emergency response time from 10 minutes to 7 to 8 minutes before launching it officially.”

On an average, the Mumbai police control room receives more than 50,000 calls, including missed calls and blank calls in a day. Over 50 call attendees receive the emergency calls at control room in one shift. With the new system coming in, the police may look at expanding the number of workstations to enhance the quality of the communication kit.

Since most of the emergency call responders are originally from outside Mumbai, they lack the geographic knowledge of the city, increasing the assistance time.

Until now, the Mumbai police acquired details about all the users from telecom service providers to update its database, which included the name, number and address of the emergency callers.

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