, ,

All Eateries in Bengaluru Will Now Provide Free Drinking Water Thanks to This Woman’s Complaint!

When she was denied free drinking water in a mall in Bengaluru, Sudha took her complaint to a consumer court. Now all eateries in Bengaluru must provide it!

Love reading positive news? Help The Better India grow

Support our endeavor to become every Indian's source of daily inspiring positive news. Learn more.

Eateries across Bengaluru have been issued an official notice to provide free drinking water to consumers, after one woman filed a complaint in a consumer court and won.

In May 2016, social activist Sudha Katwa was dining with her relatives in a popular food chain in a mall in Bengaluru when her request for clean drinking water was denied.

Instead, she was told by staff that she would have to purchase a packaged bottle of drinking water.

 

Photo Source: Flickr

 

Appalled by this, she filed a case at the Bengaluru Urban District Consumer Dispute Redressal Forum (DCDRF), a forum for consumer complaints, and just over one year later not only has she won her case, but she’s also ensured that others will gain from her victory too.

Speaking with the Times of India, Sudha said, “People are asked to pay for drinking water though it is the responsibility of the hotel/eatery to provide it for free. In some cases, eateries provide water but the surroundings are unhygienic. Most of the time, it’s kept next to toilets. A mall in west Bengaluru has 34 food outlets on one of its floors and drinking water is available at just one remote corner. In most malls, customers are forced to either run around to find water or pay for water bottles.”


You may also like: Mumbai Eateries Bid Goodbye to Plastic Straws and Take the Green Route With Paper


Because of Suddha’s complaint, all multiplexes, restaurants, hotels and eateries across the city of Bengaluru are to ensure customers have access to free and clean drinking water on their premises. They have also been instructed to display boards at strategic points making consumers aware that drinking water is available. The order was ushered in by Bruhat Bengaluru Mahanagara Palike (BBMP) commissioner N Manjunath Prasad.

Consumers can file different types of complaints depending on their specific grievance by visiting the Consumer Court at the district, state or national level along with the documents required for filing the complaint. However, consumers are advised to call the National Consumer Helpline as a first port of call with any complaints.

Like this story? Or have something to share? Write to us: contact@thebetterindia.com, or connect with us on Facebook and Twitter.
NEW: Click here to get positive news on WhatsApp!

Written by Lucy Plummer

Born in London, UK, Lucy has traveled the world before falling in love with India during a 9-month backpacking trip in 2016. She's passionate about humanity, culture, food and mountains.