If you're unhappy with your visit to a public restroom, you could soon be able to give instant feedback directly to the government.
Are you one of many Indians who are fed up of using unclean and poorly maintained public toilets, and not having anyone to complain to? Here’s some good news.
You may soon be able to lodge a complaint on the spot and send it straight to the state government.
In an attempt to improve the nation’s sanitation experience and tackle the poor hygiene of public toilets, representatives from the Ministry of Urban Development in India have approached Swachh Bharat directors from 11 states to install instant feedback devices inside public toilets. These devices are proposed at establishments such as shopping malls, petrol stations and multiplexes, as well as state-developed toilets.
ITI Ltd, a state-owned manufacturer of telecommunications equipment in India, will provide the devices at a cost of ₹945 per month, per device, the Economic Times reported. The Ministry has asked local representatives of Maharashtra, Delhi, Gujarat, Andhra, Karnataka, Haryana, Odisha, Puducherry, Kerala, Rajasthan, Telangana and Tamil Nadu to enter into a three-year contracts with the company.
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The proposed design is a device with three buttons, one green, one yellow and one red. If you are satisfied with your visit, press the green button; the red button denotes you are unhappy with the experience while the yellow button expresses neutral option.
The feedback will be monitored through an online dashboard. If a toilet receives consistent negative feedback, the government will send an SMS message to the establishment owning the toilet, notifying them to improve their facility.
This isn’t the first time that technology has been used to keep track of a toilet’s hygiene and cleanliness status in India. eToilet, an initiative of Eram Scientific, India’s first electronic public toilet, uses a GPRS-enabled system to remotely monitor toilets.
Feedback collected by the Eram team have been largely positive, suggesting that poor sanitation conditions can be communicated and tackled with the use of technology. The biggest challenge however, is getting people to actually use the electronic devices.