We hear a lot about corporate social responsibility where companies contribute to the welfare of the society. But here is an organization where social responsibility is not just a residue of its profits, but the core purpose that guides its existence. Mirakle Couriers was born with a business idea that will support the livelihood of deaf adults.

There is no charity here, it is business, it is employment for the deaf. Mirakle simply touched the biggest pain point in the lives of the disabled, their employment. Their talents are all hidden and forgotten. The possibility of them being able to do something is never given a thought and we have them excluded from the mainstream. Moved by this very stigma, Dhruv Lakra founded Mirakle Couriers and invested his trust on the abilities of the deaf.

Based out of Mumbai, this organization started off with just two deaf boys in their team. Now the team has grown to 35 boys and 15 girls. The boys are entrusted with the responsibility of delivering the couriers while the girls work at the office. The employees at Mirakle have come in from different backgrounds and have stories to share that will tear our hearts apart. Abusive families, exploiting work environments, seclusion and what not. But their lives have changed. They are today earning members of their families. They are respected, independent and they love the job they are doing.

Bhupesh, an employee at Mirakle who has suffered a horrific past says: “I asked a deaf friend if he could help me find a job. He took me to meet Dhruv. Now that I am at Mirakle, I can finally feed my brother and myself. I give thanks to my God everyday for this opportunity. I am the only deaf person in my whole village and I have no friends. Life is stressing there. Mirakle provides me with friends who are all deaf like me. I can finally talk to someone like me, share a joke and just enjoy life.”

The biggest success of Mirakle Couriers lies in being able to give a respectable livelihood to the deaf. Mirakle goes to schools for the deaf to hire its people. The word about the opportunity at Mirakle has spread among the deaf with more and more people coming to join in. This unique people force is bringing success to the business which in return is spreading silent smiles of happiness.

You could help Mirakle Couriers by urging your company to use the services of this novel initiative. Know more about them at http://www.miraklecouriers.com/. Also, read their blog http://miraklecouriers.wordpress.com/.

Introducing SourcePilani, a company that is bringing the concept of BPO to rural India, starting off from the small town of Pilani in Rajasthan.

SourcePilani provides high quality and low cost BPO services by leveraging the hitherto untapped talent that rural India has to offer to the growing Indian economy. In addition to providing employment to the local people, SourcePilani is also providing the rural youth an exposure to the paths of progress being witnessed in the bigger Indian cities.

The basic model followed by SourcePilani includes identifying youth from various schools/colleges who are interested in taking up a BPO career. Since most applicants are from Hindi medium of instruction, they are put through an English training course for a period of 3 months. Post this, the recruits are put on the job under the supervision of team leaders who groom the new comers and make them able to handle the tough requirements of a BPO career. As an outcome of all of this, the youth of Pilani have been able to increase their income levels and over a period of time the economic spectrum of the town will also be enhanced. This is a wonderful way of executing inclusive growth and progress. Here is a sample of a couple of recruits who have joined SourcePilani and how their lives has been transformed:

Rajendar Singh (Raju). Qualification: 10+2 (Hindi Medium) Raju like many of the youth in this part of the country was aspiring to get into the Indian army, unfortunately after several trials he couldn’t get through. His father is a Technician in the workshop in BITS Pilani and he was the only source of Income for a family of 4. Before joining SourcePilani, Raju lived the life of an unemployed for more than 3 years and SourcePilani gave him a chance to build his career in the BPO space. One year back he used to struggle to talk in English and his keyboard skills and computer skills were minimal. After undergoing a 3 month training Raju was put into on-the-job training where he honed his skills and improved upon his language capability. He started off with a petty salary which was <100 rupees a day a year ago and today with his hard work and sincerity he has been promoted to the level of Team Leader, for SourcePilani’s Internet Marketing Team. He manages complex jobs like Search Engine Optimization and Social Media Marketing and he heads a team of 5 members. Currently he draws a Salary of 5000 rupees which is a significant financial support for his family.

Pooja. Qualification: BSc. (Hindi Medium)
Pooja has been working with SourcePilani for over a year now. There are very few girls in the organization today and this is mostly because of the cultural aspects in Rajasthan. Pooja and her parents made the right decision to send her to work, by neglecting all the peer pressure from the society. Like Raju, even Pooja started off with a petty salary and today she earns a salary of over 5000 and she is able to fund the education of her two younger sisters.

Check out the following table to get an idea of the impact that SourcePilani is having on the economic progress of the town’s inhabitants:

To get a visual idea of what SourcePilani is doing and their impact on the society, please check out the video embed below:

If you are unable to see the embed above, please click here to view the video.

You can know more about SourcePilani and contact them at their website: www.sourcepilani.com