Jhansi Jan Suvidha Kendra (JJSK) comes as a pleasant surprise to those who have been thinking that public grievance redressal systems are highly incompetent or non-existing in India.

JJSK is a quick and reliable telephone based e-governance initiative which has resulted in an easily accessible platform for addressing public grievances anytime of the day, throughout the year!

As soon as the complainant calls on the toll free number 1077, the grievances are recorded automatically on an audio file and stored in a software program. The complainant gets a Unique Grievance Number (UGN) and the concerned officers are intimated on their mobile phones via SMS instantly.

Grievances are categorised as one of A/B/C according to the severity and the time within which they should be resolved. Various reports are generated by the software for weekly monitoring and the quality of redressal/disposal is finally confirmed by the District Magistrate. Reports are continuously uploaded on the website and the concerned person can check the status of the complaint anytime by just calling JJSK.

JJSK‘s attitude towards complaints lies in their line “Grievances are jewels to be treasured.”

Here’s hoping other districts of the country take a leaf out of JJSK’s approach, and help realize a dream of good governance through better use of technology.

JJSK’s website (mostly in Hindi): http://www.jhansi.nic.in/jjsk.htm

The Divya Chaya Trust (DCT) was established in 1984 mainly to help destitute children and women. Their main aim was to support educational and vocational activities at schools in rural areas and encourage educating the orphans and school drop outs.

Their work is significantly differently as they impart career counseling and provide students with opportunities for further studies. The trust holds confidence building therapies in order to enable women to support themselves financially.

Divya Chaya Trust is located at various states across the northern part of India including West Bengal, New Delhi, Uttar Pradesh and Haryana and is currently working with various child care homes and ashrams. These include the SD Jain Mahila Ashram and Arya Bal Griha at Delhi, Ramakrishna Vivekananda Mission situated in West Bengal and Delhi.

The trust has around 49 employees who work full time for the establishment and betterment of their reach. Apart from the above, there are approximately 50 volunteers who are working for the same mission.

Their remarkable achievement for the year 2007-2008 is that they have sponsored educational expenses for 500 children. They also had organized seven career counseling sessions for more than 150 children who had graduated and were looking out for jobs.

Their contribution towards the growth of special children with various disabilities is also outstanding. Although the government claims that of the total disabled population only 2% are educated and very few are employed, the DCT is doing their best overcome these figures and make them more presentable for the country. To achieve the same, the trust has various services which are solely for the disabled. They have a range of options to reach the disabled, which include financial aids, or even providing them with simple basic necessities like a hearing aid, a wheel chair or even a Braille kit. A contribution from our end towards supplying these necessities would definitely be of immense support to them.

The most disappointing fact, however, remains that their total income is severely lower than their expenditure. The trust did loose a significant amount which could have been well avoided, had there been enough contribution made towards the trust from citizens.
Despite this, the trust did not loose hope and has recently built a residential home for the elderly at Haryana.

It is truly incredible to know that citizens of our country are going beyond their reach to dissolve the bridge between the privileged and under privileged by ensuring that primary education and fundamental living necessities are being provided to significant section of people.

Read more about Divya Chandra Trust here: http://www.divyachayatrust.org.in/

NGO write up done by guest reporter Jheel Parekh.