Twitter & Railways Go Hand in Hand: How Travellers Received Help When a Handbag Was Stolen


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A group of campers found several helping hands when they reached out to the the Ministry of Railways via Twitter after one of their bags was stolen. A members of the group, Paresh Deshmukh, shared his experience in a Facebook post, praising the timely and professional assistance provided by the ministry.

Deshmukh writes that the group was travelling from Nagpur to Pune via Garibrath Express, when they decided to deboard at Daund Railway Station for a cup of tea. In this time, one of their handbags containing a phone, cards and other valuables, was stolen.

Since the local police station was locked and the train was to leave in half an hour, Deshmukh took to Twitter to seek help.

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He received an immediate response from not only the Ministry but also got quick guidance from the Divisional Railway Manager, Pune and the Divisional Railway Manager in Solapur.

He writes, “The real surprise was at the Pune Railway Station when we found out that 4 policemen have come to receive us at the platform and were waiting right outside our coach. They enquired (sic) about what has happened and escorted us to the police station where we filed an FIR.”

The cops told the group that they had received more than five calls in an hour, from officials who were following up on the incident.

You hear about these stories about how Railway Ministry has helped passengers during their journeys through Twitter….

Posted by Paresh Deshmukh on Monday, December 12, 2016

Read the full post:
You hear about these stories about how Railway Ministry has helped passengers during their journeys through Twitter. Well, my name has been added to that list now!

Even before I narrate the incident, I must thank Ministry of Railways, Government of India & Suresh Prabhu for the innovative & proactive approach they have adapted for resolving passengers’ difficulties. It really was a pleasant experience! 🙂

We were returning from our camp at Tadoba and were travelling in 12114 Garibrath Express from Nagpur to Pune. Today morning, at Daund Railway Station, the group got down on the platform for tea because the train was running before time and the halt at Daund was for almost 45 minutes. When we were on the platform, one of the handbags of a camper got stolen from our compartment. The handbag had all her important documents, mobile, liquid cash & Debit cards in it. When we found out about what has happened, we immediately blocked the Debit cards & mobile number. When we tried reaching the Railway Police Booth at the platform, it was closed and nobody opened the door for the 30 minutes we were there. So I decided to try out Twitter and informed Suresh Prabhu sir & Ministry of Railways about what has happened. Within minutes, the Railway Ministry responded by further tagging Central Railway RPF. During that time, I also informed Divisional Railway Manager, Pune about the incidence over Twitter and even he responded withing minutes by further tagging Divisional Railway Manager, Solapur since Daund falls under the later’s jurisdiction. The DRM, Solpaur was also quick in his action, and responded saying that he is sending help. Withing next 5 minutes, TTE came and met us in our compartment and assured help when we reach Pune.

The real surprise was at the Pune Railway Station when we found out that 4 policemen have come to receive us at the platform and were waiting right outside our coach. They inquired about what has happened and escorted us to the police station where we filed an FIR. They told us that during the past hour, they received more than 5 phone calls for follow up of the incidence, including a call from Ministry of Railway, Delhi! Oh boy!

Thorough professionalism with a dash of empathy – that was the experience we have had.
Yes, people are working to make India a better place. And we shall too!
Yes, times are indeed changing. And we shall too!
🙂

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