Jhansi Jan Suvidha Kendra: Improving governance

Rahul Anand | May 7, 2010

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Jhansi Jan Suvidha Kendra (JJSK) comes as a pleasant surprise to those who have been thinking that public grievance redressal systems are highly incompetent or non-existing in India.

JJSK is a quick and reliable telephone based e-governance initiative which has resulted in an easily accessible platform for addressing public grievances anytime of the day, throughout the year!

As soon as the complainant calls on the toll free number 1077, the grievances are recorded automatically on an audio file and stored in a software program. The complainant gets a Unique Grievance Number (UGN) and the concerned officers are intimated on their mobile phones via SMS instantly.

Grievances are categorised as one of A/B/C according to the severity and the time within which they should be resolved. Various reports are generated by the software for weekly monitoring and the quality of redressal/disposal is finally confirmed by the District Magistrate. Reports are continuously uploaded on the website and the concerned person can check the status of the complaint anytime by just calling JJSK.

JJSK‘s attitude towards complaints lies in their line “Grievances are jewels to be treasured.”

Here’s hoping other districts of the country take a leaf out of JJSK’s approach, and help realize a dream of good governance through better use of technology.

JJSK’s website (mostly in Hindi): http://www.jhansi.nic.in/jjsk.htm

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http://ideas8bottom.blogspot.com/ Anshul Gupta

Nice to know that, some improvements are happening in the space of safety of people. This is another example how technology can be leveraged to address the problem of slow and often misleading trial process in India judicial system.
http://simplypoet.com aakansha mintri

ya its gud to know tat the march of technology is moulding the new mind set in e – buisness circles to take advantage of information tech. such innovations r silently revolutionising the way buisness is conducted in a transparent manner.
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http://www.yahoo.com devinder kaur

job in suvidha kandra
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dr sunita

Excellent job by Mr Rajshekhar & his team. Such transparent governance is the need of the hour.
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Navneet Nigam

But now Jan Suvidha kendra is going down in its quality of work due to non properly monitoring.
Staff are avoiding the complaints….This is onlu lack of Monitoring

Navneet Nigam
09838007325
Bhagvat Ahirwar32

Good Morning Sir,
Sir I (Bhagvat Ahirwar I am serving soldier in the Indian Army) was purchase a plot behind Roadways bus stand Hansari as on 20 Oct 2009. total cost that time was 3,50,000/- and total area of plot is 960Sq Fit.

Now I have find out that area is illegal. so I want to request you please guide me how to face this problem, I have registry documents.

Thanks for your kindness.