On July 14, 2017, Railway Minister Suresh Prabhu launched an app called Rail SAARTHI. While there are many applications that the railways have launched in the past, this app is an integrated one, which will provide users with a single window interface. Previously, to avail of the various services, users were required to download multiple apps, with the introduction of SAARTHI users will have only one app to manage.
The Rail SAARTHI (synergised advanced application rail travel help and information) covers features such as safety for women, complaint facility and suggestion for improvement, he said.
This app also enables users to book air tickets and give feedback.
With the introduction of this app, the minister also announced a quota facility for differently abled people in 3AC coach and extended the advance booking period for foreigners to 365 days from the present 120 days. Now a lower berth in a 3AC coach will be reserved for physically challenged people and the middle for the individual accompanying them.
In his speech, Suresh Prabhu said, “Presently we have different digital solutions for ticketing, grievance redressal and other issues. We intend to integrate all such facilities into two mobile apps, one dealing with all ticketing issues and the other for receipt and redressal of complaints and suggestions related to all our services.”
The project for Integrated Railway Mobile App for Indian Railways was announced in the Rail Budget 2016-17.
How to download this app:
1. You need to go to Google Play Store in your Android device.
2. Search for the term “COMS – for RAIL SAARTHI”.
3. You will see an ‘Install’ button. Clicking on that will download and install the app on your device.
4. Once installed, you will have to log in to the app after creating a ‘Sign In’ ID.